FAQ’s

Some thoughts how to create your perfect garden and then how to maintain it, for many years to come.

Timber Care Tips

Wood is a beautiful, natural product and can be susceptible to warping and twisting especially during dry spells, when the timber dries too quickly which may cause small splits, commonly known as shakes, extreme weather such as high winds can also cause substantial damage but installing your product correctly and good maintenance can go a long way to minimising such risks.

Q. I can’t find what I’m Looking for?

A.  All products are manufactured here in the UK and we have a fabulous team of in-house designers. Send us your ideas and we will do our utmost to help.

Q. I need Non-Standard Sizes?

A.  We cater for all sizes. We will make your product to your specific requirements.

Q. How long do I have to wait for my product to be delivered?

A.  We aim to manufacture all goods within a specified time.

Q.  How do I measure for gates?

A.  If you are measuring between existing wooden posts or brick pillars, for the width, it is always a good idea to measure in three places, the top, middle and bottom to get an accurate gap size. We will also require the height.  If you are unsure, please feel free to give us a call, we will gladly advise you and guide you through the process.

Q. Should I treat my product?

A  We always recommend that your product gets treated as part of good maintenance programme.

Q. Why is my fencing turning grey?

A.  Some products are dipped during the manufacturing process to give the product a consistent finish. Once exposed to the elements, the colour will gradually fade and if left untreated the wood will become grey. We therefore recommend an annual coat of a good quality wood preservative.

Q. My Fence Panels have warped? Why is that?

A. We recommend that you apply a treatment on a dry, mild day.

Q. I am having problem assembling my shed?

A.  Please check that the base and the roof section are placed correctly.

Q. How do I maintain garden buildings?

A.  Protect your outbuilding with a quality water-based preservative. Annually, check your roofing felt (especially before the winter). If it is torn or damaged, we recommend that you replace the felt and ensure it is fully secure. Check all hinges and fixings.